Warranty

Ultra Cell, Cell, and Youth Germ

The Ultra Cell, the Cell, and the Germ Knee Protection Systems are covered by a six month warranty from the date of purchase. The hinges and frames of the Ultra CELL and GERM are covered for one full year. The warranty covers defect of workmanship and materials, but DOES NOT cover damage caused by accident, improper care, negligence, normal wear and tear, or the natural breakdown of colors and material through time, exposure or extensive use.

Cyto Cell

The Cyto Cell is covered by a 90 day warranty from the date of purchase. This includes all components of the brace. The warranty covers defect of workmanship and materials, but DOES NOT cover damage caused by accident, improper care, negligence, normal wear and tear, or the natural breakdown of colors and material through time, exposure or extensive use.


If you suspect a defect in workmanship or materials of an Asterisk product, you may call Asterisk for a return authorization number and then send the product in for evaluation and possible repair. California state law requires that items accepted for repair must be clean. Charges will be assessed if cleaning is necessary. Damaged items covered by warranty will be repaired or replaced at Asterisk’s sole discretion. Damaged items not covered under warranty will be repaired, when possible, for a reasonable rate and a fee will be charged for return shipping. Warranty servicing valid only in country of purchase. Service charges will apply if serviced outside the country of sales origin. Warranty void on all third party purchases.

For warranty evaluation, your product should be sent pre-paid and insured to Asterisk at:
RA# XXXX (number obtained from Asterisk is entered here)
Asterisk
26814 Vista Terrace
Lake Forest, CA 92630

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Legal

Privacy Statement

Asterisk respects the privacy of every individual who visits our websites. This Privacy Policy outlines the information Asterisk may collect and how we may use that information.

PERSONAL DATA

Asterisk will not collect any personally-identifiable information about you (e.g., your name, address, telephone number or e-mail address ("personal data") through our websites unless you have provided it to us voluntarily. If you do not want your personal data collected, please do not submit it to us. When you do provide us with personal data, we may use that information in the following ways, unless stated otherwise: we may store and process that information to better understand your needs and how we can improve our products and services; we (or a fulfillment house or other third party on our behalf in connection with a promotion) may use that information to contact you; and/or we may provide other third parties with aggregate - but not individual - information about visitors to or users of our sites. We do not now and do not intend to sell, rent or market personal data about you to third parties.

CHILDREN

Asterisk has no intention of collecting any personal data from individuals under thirteen years of age. Where appropriate, the Company will specifically instruct children not to submit such information on our websites and/or will take reasonable steps to ensure parental consent to such submission. Parents should be aware that Asterisk’s Privacy Policy will govern our use of personal data, but that information which is voluntarily given by children -- or others -- in chat sessions, e-mail exchanges, bulletin boards or the like may be used by other parties to generate unsolicited mail. Asterisk encourages all parents to instruct their children in the safe and responsible use of their personal data while using the Internet.

ADDITIONAL INFORMATION COLLECTED AUTOMATICALLY

In some cases, we may automatically (i.e., not via registration) collect technical information when you connect to our site that is not personally-identifiable. Examples of this type of information include the type of Internet Browser you are using, the type of computer operating system you are using and the domain name of the website from which you linked to our site.

INFORMATION PLACED AUTOMATICALLY ON YOUR COMPUTER -- COOKIES

When you view one of our websites, we may store some information on your computer. This information will be in the form of a "Cookie" or similar file and can help us in many ways. For example, Cookies allow us to tailor a website to better match your interests and preferences. With most Internet Browsers, you can erase Cookies from your computer hard drive, block all Cookies or receive a warning before a Cookie is stored. Please refer to your Browser instructions or help screen to learn more about these functions.